24x7 Customer Care Support: JBVNL

Jharkhand Bijli Vitran Nigam Limited(JBVNL) has developed web-based tool and mobile app (eZy-bZly) for various types of consumer service requests such as new connection, bill payment, load change, load enhancement etc. The tools have helped consumers to apply for service requests without visiting any field establishment. Further, JBVNL has initiated official Facebook page & Twitter feed to inform consumers regarding latest developments in Jharkhand power distribution sector. Consumers are also encouraged to inform their complaints through Facebook & Twitter which are addressed on a timely basis
A centralized Consumer Care Monitoring Cell has been established at Headquarter named as ‘Sashakt’ which institutionalizes an integrated centralized complaint monitoring mechanism. It works as a single-window platform for more than 10 avenues of consumer complaint registration &redressal. Salient features of Sashakt includes utilization of social media platforms such as ‘Facebook’ & ‘Twitter’ as consumer complaint mode and integration of proper review & escalation mechanism for effective complaint monitoring.

The Sashakt cell is operational for a year now and it can be prudent to discuss on their performance and if any other avenues can be opened.